Website Support That Doesn't Disappear After Launch
Need a page updated? Something broken? Want advice before changing anything? We provide friendly, jargon-free website support for businesses that just want someone they can rely on.
You Don't Need To Figure Everything Out Yourself
Far too many business owners are left managing their own websites after launch, with nobody to turn to when they need help.
Need to update opening hours?
Not sure how to add a new page?
Wondering why something suddenly looks different?
You shouldn't have to spend hours searching YouTube tutorials or worrying about breaking your website.
Whether it's a quick update, ongoing improvements or simply someone to ask when you're unsure, we're here to help.
What's Included?
Whether you need a quick update or ongoing help, we're here to keep your website working for your business.
Content Updates
Need to change text, swap images or publish a new page? We'll make sure everything looks right and stays consistent.
Technical Troubleshooting
If something isn't working as expected, we'll investigate the problem and either fix it or explain the best way forward.
New Features
As your business grows, your website can too. From new sections to additional functionality, we'll help it evolve.
SEO & Performance Checks
Small improvements over time help keep your website healthy, discoverable and performing at its best.
Ongoing Improvements
The best websites are never really finished. We'll help you spot opportunities to keep improving over time.
Friendly Advice
Not sure if something is a good idea? Ask before you make changes. We're always happy to give honest advice.
We won't confuse you with technical jargon or leave you searching forums for answers. If we can help, we will. And if something falls outside our expertise, we'll always point you in the right direction.
Why Businesses Choose Salter Square Digital
We believe good website support is about relationships, not ticket numbers.
You're Never Just Another Ticket
When you contact us, you'll speak to someone who already understands your business, not a call centre or automated support desk.
We Explain Things Clearly
We'll never overwhelm you with technical jargon. If something needs explaining, we'll explain it in plain English.
Support That Grows With You
Whether you need one small update or regular ongoing help, we'll adapt our support to suit your business.
Honest Advice, Always
If we think there's a better, simpler or more cost-effective solution, we'll tell you. We're here to build long-term relationships, not sell unnecessary work.
Flexible Support, On Your Terms
Every business is different, so we don't lock you into support plans you don't need. Whether you need a quick update or regular ongoing support, we'll help you choose the option that's right for your business.
Pay As You Go
£75 per hour
Perfect for occasional updates, troubleshooting or one-off improvements whenever you need them.
✔ No contracts or commitments
✔ Only pay for the time you use
✔ Friendly advice whenever you need it
✔ Ideal for existing websites
Perfect if you just need occasional help.
Monthly Support
From £250 per month
If you'd rather know someone is always there when you need them, our monthly support plan gives you dedicated time reserved for your business every month.
Includes:
✔ Up to 4 hours of support each month
✔ Priority response times
✔ Content updates and small improvements
✔ Ongoing website advice
✔ Unused hours roll over into the following month (up to your monthly allowance)
Ideal for businesses that want ongoing support without worrying about every small request.
Need Something Different?
Every business works differently.
If you need more support each month, multiple websites looked after, or something a little more bespoke, we'll happily build a package around your requirements.
Let's create a support plan that works for you.
Not sure which option is right for you? We'll always recommend the most cost-effective solution based on what you actually need. If a quick one-hour fix is all that's required, that's exactly what we'll suggest.
Already have a website? You don't need to have built it with Salter Square Digital to use our support services.
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Not at all. We're happy to support existing websites, even if they were built by another designer or agency. We'll simply take a look first to understand how your website has been put together before recommending the best way to help.
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It depends on the request, but small changes can often be completed within a few working days. If something is urgent, we'll always do our best to prioritise it.
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Anything from updating text or images, adding new pages and fixing issues, through to advice, troubleshooting and helping your website evolve over time. If you're not sure whether something is covered, just ask.
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No. Our pay-as-you-go support is perfect if you only need occasional help. If you find yourself needing more regular updates, you can always move to a monthly support plan later.
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Absolutely. Website support isn't just about fixing problems. We're always happy to suggest improvements that could make your website easier to use, perform better or convert more visitors into customers.
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If we think your website would benefit from something more substantial than ongoing support, we'll explain why and recommend the most cost-effective option. We'll never suggest a redesign if a simple update will do the job.
Frequently Asked Questions
Your Website Should Work For You, Not Worry You
Whether you need a quick update, regular support or simply someone to turn to when you're unsure, keep your website running smoothly and your business moving forward.
No confusing jargon. No unnecessary contracts. Just honest advice and reliable support whenever you need it.